http://texas.rangers.mlb.com/tex/fan_forum/allstar_offers.jsp
The Texas Rangers yesterday began their all star campaign for their players, and seem to be pretty hopeful that a handful of Rangers could end up on the team. As an incentive, they're going to give away 2 free tickets to games in August if you vote 25 times with the Rangers as your favorite team.
The Rangers may be irrelevant yet again by August, but you'll get your choice between watching them play the Rays, Tigers, or Indians.
Tuesday, June 3, 2008
Monday, March 24, 2008
Corporate accounts payable, Nina speaking. Just a moment.
It was a bit of a nightmare, you go to login to a website and you can't remember your password. You go through your small keyring of passwords trying to remember the right combination. Maybe you remember your username for sure (which I did). Maybe you are absolutely positive it's one password but it just doesn't seem to be working out. Finally you break down, and you have to click the "Forgot your password" link, a link that just plain says "I give up".
But what if remembering your mother's maiden name and your childhood pet's name isn't enough? What if you were naive and registered for an account with an email address that no longer exists, say, a university email address that for some reason you hadn't switched off of. Will your account, in this case for ebay, be lost forever?
NO! Enter Ebay's live online customer service. I know this is not a new concept, but Ebay is unique in that they offer no over the phone customer support. Ebay instead opts for an instant message based live online support. I opened up a window, chatted with a tier 1 support operator about my account, and she transferred me to an account support operator. Are the days of "Press 1 for english" gone? The support was instant, it was fast, and it was right up my alley. And not just ebay is doing it. I've seen other sites offer live support, one in particular that I have used is Sandals.
When looking at honeymoon locations I checked out Sandals Jamaica. I went to the site and had a few dumb questions that probably could have been answered with some googling, but I was curious about the live chat. A window opens up and I get instant results for my questions: "What airport would I fly into?" and most importantly "Which Sandals resort has Jamaica's largest fresh water pool?"
I sincerely hope that this form of online support becomes a new standard. I'm not sure whether or not some of the people i talked to were IM bots, but they served to redirect me to actual customer service representatives who fulfilled my actual customer service needs. I found the overall experience to be much better than any phone call I could have placed, and it did not intrude on my other activities (read: watching tv and eating Easter candy).
Thanks again, Ebay!
But what if remembering your mother's maiden name and your childhood pet's name isn't enough? What if you were naive and registered for an account with an email address that no longer exists, say, a university email address that for some reason you hadn't switched off of. Will your account, in this case for ebay, be lost forever?
NO! Enter Ebay's live online customer service. I know this is not a new concept, but Ebay is unique in that they offer no over the phone customer support. Ebay instead opts for an instant message based live online support. I opened up a window, chatted with a tier 1 support operator about my account, and she transferred me to an account support operator. Are the days of "Press 1 for english" gone? The support was instant, it was fast, and it was right up my alley. And not just ebay is doing it. I've seen other sites offer live support, one in particular that I have used is Sandals.
When looking at honeymoon locations I checked out Sandals Jamaica. I went to the site and had a few dumb questions that probably could have been answered with some googling, but I was curious about the live chat. A window opens up and I get instant results for my questions: "What airport would I fly into?" and most importantly "Which Sandals resort has Jamaica's largest fresh water pool?"
I sincerely hope that this form of online support becomes a new standard. I'm not sure whether or not some of the people i talked to were IM bots, but they served to redirect me to actual customer service representatives who fulfilled my actual customer service needs. I found the overall experience to be much better than any phone call I could have placed, and it did not intrude on my other activities (read: watching tv and eating Easter candy).
Thanks again, Ebay!
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